Frequently Asked Questions

Hell yes! We work with businesses of all sizes and we do not have any minimum spend requirements.

As short as 4-5 days! After learning more about your goals and business, our team can assist you as quickly as you need!

ShipMaestro requires customers to create purchase orders through their ShipMaestro account management portal. ShipMaestro provides a demo on this step during the onboarding process.

It's relatively straightforward on our end. We have simple easy to follow receiving Guidelines for all incoming inventory. While you are getting your inventory, we are always a Slack away to help you throughout the transition.

With ShipMaestro, you only pay what you really need. The service charges depend on various factors, which you can learn about on our pricing page.

Our storage charges are geared to save you money and ensure rapid delivery. We don't charge for inventory in our warehouse at the beginning of the month but rather on the inventory remaining at the end of each month. If you have no inventory remaining at the end of the month, the storage fee would be $0.

Yes, ShipMaestro handles customer returns. Upon receiving the returned items, ShipMaestro will process the return and either restock or dispose per your return standards.

We use plain brown corrugated boxes in various sizes and recycled mailers. We optimize for the perfect size box to fit your items to prevent waste. We use kraft tape on all of our packages to reduce plastic and secure your products. We're always on the lookout to find the finest quality and sustainable packaging. Of course, if you need anything beyond this, we'll help you source it.

Of course! ShipMaestro offers shipping rates for both DDU & DDP options so you can quickly ship your orders to over 175 countries worldwide.

ShipMaestro has negotiated domestic and international shipping rates with UPS, USPS, FedEx, and DHL. Our software compares real-time negotiated carrier rates against one another, allowing customers to take advantage of the most cost-effective shipping rate for each order.

It's completely free! We're constantly working to build the best technology and tools for our customers to oversee and manage their fulfillment operations. Our software includes the returns portal, inventory management and tracking, order management, automation rules, and much more!

If you have your own Slack account, ShipMaestro will connect with you via Slack Connect. If you are new to Slack, ShipMaestro will set up your dedicated Slack channel and invite you to join. It is as simple as accepting an email invitation and downloading the Slack app on your desktop or mobile device. After a quick profile setup, you will be able to instantly communicate with your dedicated fulfillment team on all your inventory updates, order changes, and account related questions!

Our eCommerce fulfillment service involves receiving your products, storing them securely in our warehouse, processing orders as they come in, and shipping them directly to your customers. Learn more about eCommerce fulfillment here.

Didn't find an answer?

Feel free to contact us! You can use our contact form or you can send us an email to info@shipmaestro.com